Terms of Service

By accessing quezo.dev, the QUEZO admin/staff dashboards, or the QUEZO mobile app (together, the "Service"), you agree to these Terms of Service. If you do not agree, please do not use the Service.

QUEZO is a queue management platform that lets businesses (hospitals, banks, government centres, and similar service providers) manage counters, staff, and customer queues, and lets customers book, track, and receive live status updates on queue tokens.

QUEZO has two business account roles — Admin (branch management), and Staff (counter operation), — plus customer use of the mobile app without a registered account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at security@quezo.dev of any unauthorized use.

• Do not use the Service for any unlawful purpose
• Do not attempt to gain unauthorized access to accounts, dashboards, or systems
• Do not disrupt, overload, or interfere with the Service's normal operation
• Do not submit false queue bookings intended to disrupt a branch's operations
• Do not misuse another business's or customer's data accessed through the Service

Business accounts are billed per the pricing plan selected at sign-up. Payments made via bank transfer or mobile wallet are verified manually against the submitted transaction reference/ screenshot before an account is activated or renewed. Continued access to Admin, Staff dashboards is conditional on an active, paid subscription.

A business may cancel its subscription at any time by contacting contact@quezo.dev. Fees already paid for the current billing period are generally non-refundable except where required by law or at QUEZO's discretion in cases of verified billing error.

We aim to keep QUEZO available and reliable, but the Service is provided on an "as is" and "as available" basis, without warranty that it will be uninterrupted, error-free, or available at all times. Scheduled maintenance or unforeseen issues may cause temporary downtime.

The QUEZO name, logo, website, app, and underlying software are the property of IntelliBit, QUEZO's parent company. You may not copy, modify, reverse-engineer, or redistribute any part of the Service without prior written permission.

To the maximum extent permitted by law, QUEZO shall not be liable for any indirect, incidental, or consequential damages — including lost revenue or business interruption — arising from use of, or inability to use, the Service.

We may suspend or terminate access to the Service for accounts that violate these Terms, engage in abusive behaviour, or have an unresolved billing issue, with notice where reasonably practicable.

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles.

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Material changes will be reflected by updating the "Last updated" date below.

Questions about these Terms? Reach us at contact@quezo.dev