FAQ & Help Centre
Answers to common questions about booking tokens, managing a business on QUEZO, and billing. Can't find what you need? Contact support below.
Getting Started
What is QUEZO?
QUEZO is Pakistan's smart queue management platform. Businesses like hospitals, banks, and government centres use it to manage live queues and counters, and customers use the QUEZO app to book a token and track their turn in real time — no standing in line required.
Is QUEZO free for customers?
Yes. Booking and tracking a queue token through the QUEZO app is free for customers. Subscription fees apply only to the businesses managing their queues on QUEZO.
For Customers
How do I book a queue token?
Open the QUEZO app, select the branch/business you want to visit, choose the service you need, and confirm — you'll get a token number instantly.
How do I know when it's my turn?
The app shows your live position and estimated wait time, and sends a push notification as your turn approaches. Make sure notifications are enabled in your device settings.
Can I cancel or rebook a token?
Yes, you can cancel an active token from the "My Token" screen in the app and book a new one at any time.
For Businesses
How do I register my business on QUEZO?
Reach out to our team at contact@quezo.dev with your business details. We'll set up your organization and provide Admin and Staff access for your team.
What's the difference between Admin and Staff accounts?
Admin manages a branch's counters, their Lobby Screen Advertisments and staff. Staff operate individual counters and call the next token.
How is my business's payment verified?
After you make a bank/mobile wallet transfer for your subscription, submit the transaction reference and screenshot on the payment page. Our team verifies it and activates your account.
Payments & Billing
What payment methods are supported?
Bank transfer, Easypaisa, JazzCash, and NayaPay are currently supported for subscription payments.
Can I get a refund?
Fees already paid for the current billing period are generally non-refundable, except in cases of a verified billing error. See our Terms of Service for full details.
Support
How do I contact support?
Email us at support@quezo.dev. We're happy to help with account issues, billing questions, or general feedback.
Still need help?
Our team typically replies within one business day.